Amazon FBA reimbursement work: a structured audit of your FBA transactions for lost, damaged, overcharged and unreturned inventory, followed by claims filed and pursued inside Amazon’s deadlines.
Inbound shipments, warehouse-lost units and units damaged in Amazon’s custody reconciled against what was actually received and adjusted.
FBA fees checked against measured dimensions and weight, because a misclassified product size can overcharge every single unit for months.
Refunds issued where the item never came back, and returns received but never restocked, identified and claimed.
Removal orders that were never delivered, and disposals processed against your instructions, traced and reconciled.
Cases opened with the evidence Amazon requires, tracked to resolution and re-opened when a first response is plainly automated.
Claims filed inside Amazon’s reimbursement windows, because eligibility expires and an expired claim cannot be recovered.
FBA reimbursement is an accounting exercise. Amazon’s systems handle enormous volume and discrepancies are a normal by-product: units go missing inbound, get damaged in the warehouse, get refunded to a customer who never returns them, or get charged at the wrong size tier. Amazon reimburses some of these automatically. The rest sit unclaimed until somebody reconciles the reports and files.
The work is unglamorous and entirely evidence-driven. Inventory ledgers, shipment reconciliations, removal orders, returns reports and fee previews get pulled and compared line by line, and every discrepancy is claimed with the supporting records attached. Nothing is estimated or asserted — a claim without documentation is refused, and refused claims are harder to re-open than unfiled ones.
An FBA reimbursement is a payment Amazon owes a seller when inventory is lost, damaged or mishandled inside its fulfilment network, when fees are charged incorrectly, or when a customer refund is issued for an item that is never returned. Sellers can identify these discrepancies and file claims for the amounts Amazon has not already refunded automatically.
It matters because the money is already yours and it expires. Amazon applies time limits to reimbursement eligibility, so discrepancies that go unreconciled become permanently unrecoverable. For an established FBA account the accumulated total is frequently material, and it is recovered margin rather than new sales — it costs nothing in advertising to earn. Amazon’s own rules on this change regularly, so the current position is always checked against Amazon’s FBA policies rather than assumed.
Inventory ledger, shipment reconciliation, returns, removals and fee preview reports are exported for the eligible claim window.
Discrepancies are identified and separated into what Amazon has already reimbursed automatically and what remains genuinely claimable.
Cases are opened per discrepancy type with the supporting records attached, in the format Amazon’s reimbursement teams accept.
Cases are followed, re-opened where a first response is automated, and the recovered total reported back against what was filed.
The reimbursement audit reconciles your FBA reports and returns a claimable total before any claim is filed, so you see the size of it first.
So the audit is tailored to what actually moves your business.
No honest figure can be quoted in advance — it depends entirely on your volume, how long the account has run and whether anyone has reconciled it before. The audit produces the claimable total from your own reports first, so you see a real number rather than a promise.
No. Filing reimbursement claims for genuine discrepancies is a normal seller entitlement. What is against the rules is filing duplicate or fabricated claims, which is why claims here are filed once, with evidence, and only where an automatic reimbursement has not already been issued.
Amazon applies time limits that vary by discrepancy type, and they have tightened over time. This is the main reason not to defer the reconciliation — the oldest eligible claims expire first, and once expired they cannot be recovered.
Report-level access to Seller Central is enough for the reconciliation. Filing cases requires the ability to open support cases on the account.
It is scoped as a one-off project rather than folded into a monthly plan, because the work is finite and the volume varies enormously by account. The audit that sizes it is free.
The reconciliation produces a claimable total from your own reports before anything is filed.